The Customer Engagement Technology Conference (CET) is a biannual conference that has grown from strength to strength for the past 8 years, delving deep into understanding the technologies that affect the relationships between businesses and their customers. The conference is attended by some of the most prominent delegates from over 300 leading organizations. CET covers topics on the upcoming trends and new innovations that transform customer experiences and the digital landscape across industries.
Key themes:
– Enabling Digital Experience Enhancement
– Evolution of CRM Tools
– Customer Analytics, Insights and Loyalty
– Adapting Digital Marketing Trends
– Convergence of Technology with Innovation
– Utilizing IOT, AI, Bots, ML, Augmented and Virtual Reality
– Content Marketing
– Online Payments
– Growth of eCommerce
– Omnichannel User-Experience Tools
