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THE CX CONNECTION:
HOW TO DRIVE MEANINGFUL ENGAGEMENT
IN A DIGITAL - FIRST WORLD
25th AUG 2021
11:30 AM - 1:00 PM [SA Time]
In order to remain competitive & ahead in this fast-changing digital landscape, it is
no longer enough for you to just provide a great service or a product to a customer.
You need to go a step further and build that deep connection with your customer
which reflects that you truly understand and care about them.
Join this exclusive free online virtual roundtable alongside Africa’s Top CX & Digital Leaders.
During this session, you will learn how you can leverage the knowledge of the below
to create deep connections with customers and provide a world-class CX:
The 7 components of customer engagement from responsiveness, curiosity to investigation, the different types
of user engagement and behaviors – cognitive, emotional, and behavior affective experiences customers have with your business
and explore what channels, technologies & metrics other successful leaders in Africa are leveraging to create deep customer relationships.
This will be an opportunity for you to meet with 25 hand-picked fellow leaders in your industry through
carefully curated breakout groups which will enable you to partake in enriching conversations,
exchange fresh inspiration & grow your network.
In order to remain competitive & ahead in this fast-changing digital landscape, it is no longer enough for you to just provide a great service or a product to a customer.
You need to go a step further and build that deep connection with your customer which reflects that you truly understand and care about them.
Join this exclusive free online virtual roundtable alongside Africa’s Top CX & Digital Leaders.
During this session, you will learn how you can leverage the knowledge of the below
to create deep connections with customers and provide a world-class CX:
– The 7 components of customer engagement from responsiveness, curiosity to investigation
– The different types of user engagement and behaviors – cognitive, emotional & behavior affective experiences customers have with your business
– Explore what channels, technologies & metrics other successful leaders in Africa are leveraging to create deep customer relationships.
This will be an opportunity for you to meet with 25 hand-picked fellow leaders in your industry through
carefully curated breakout groups which will enable you to partake in enriching conversations,
exchange fresh inspiration & grow your network.
This event is part of Leaders Circle:
By joining this event, you have the chance to become a part of our year-long
CX Leadership Circle for free - a program designed exclusively for leaders in the region.
This event is part of Leaders Circle:
By joining this event, you have the chance to become a part of our year-long
CX Leadership Circle for free - a program designed exclusively for leaders in the region.
Speakers
Learn from global leaders and experts
Eric Muthuuri
Director of Innovation
Mastercard
Sipho Sepeng
CX Design Lead
Nedbank
Jeanett Uddoh
Head of Innovation
Access Bank
Sipho Sepeng
CX Design Lead
Nedbank
Jeanett Uddoh
Head of Innovation
Access Bank
Eric Muthuuri
Director of Innovation
Mastercard
Sipho Sepeng
CX Design Lead
Nedbank
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Jeanett Uddoh
Head of Innovation
Access Bank
Susan Keebine
Head of CX
Mama Money
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Erica Hall
Commercial Account Executive
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Susan Keebine
Commercial Account Executive
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Piotr Lysak
Head of Marketing & Digital
Flyadeal
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Susan Keebine
Head of CX
Mama Money
Erica Hall
Commercial Account Executive
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Susan Keebine
Head of CX
Mama Money
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Mohamed Alogaily
VP of Product
Anghami
Alexis Hartmann
VP – Southern Europe & MEA
Amplitude
Gustavo Smidt
Chief Product Officer
Namshi
This event is a part of The CX Leaders Circle ‘21:
By joining this event, you have the chance to become a part of our year-long CX Leadership Circle for free - a program designed exclusively for leaders in the region with the opportunity to grow your network, get access to exclusive content, welcome gifts and more.
Key Topics
The Science and Mechanisms of Engagement:
Understanding the unique aspects of engagement
and behavior affective experiences that users
have with your business.
Insights to Personalized Interactions:
How to interpret customer insights quickly to drive personalized engagement across channels, messages, design and services.
The Science and Mechanisms of Engagement:
Understanding the unique aspects of engagement and behavior affective experiences that users have with your business.
Insights to Personalized Interactions:
How to interpret customer insights quickly to drive personalized engagement across channels, messages, design and services.
The Science and Mechanisms of Engagement:
Understanding the unique aspects of engagement and behavior affective experiences that users have with your business.
Insights to Personalized Interactions:
How to interpret customer insights quickly to drive personalized engagement across channels, messages, design and services.
Which Audience Engagement Methods Work & When:
Understanding your customer’s current communication landscape & capitalizing on current
trends at different CX Stages.
Key Metrics of Driving Engagement:
How do you effectively measure the success of your customer initiatives.
How to make Data-driven decisions:
from a UX/UI perspective.
The Tech Stack you need:
Identifying what technologies & tools your business needs to drive exceptional customer
engagement & experience.
How to make Data-driven decisions:
from a UX/UI perspective.
The Tech Stack you need:
Identifying what technologies & tools your business needs to drive exceptional customer engagement & experience.
How to make Data-driven decisions:
from a UX/UI perspective.
The Tech Stack you need:
Identifying what technologies & tools your business needs to drive exceptional customer engagement & experience.
Exclusively Designed For
CX & Digital Leaders
C-Level Executives, VP, Director, Heads of CX, Customer Service, Digital, Omnichannel,
Customer Operations, Technology, Customer Engagement
LIMITED SEATS, REGISTER NOW
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